Quality and promptness of customer service is extremely important for maintaining the satisfaction level of the customers and ensure that they are loyal to the brand. In case of email service providers, owing to the massive traffic and congestion in the customer care help line, many a times customers have to wait for long time on hold before getting a chance to speak to the customer care executive. The AOL Technical Support teams have taken a lot of steps to ensure that the customers are taken care of in a prompt and convenient manner. The various steps taken by them are mentioned below:-
- The customer care team of AOL have automated the entire resource allocation process where in customers are presented with an automated message asking them to press the key based on the nature of the request. Depending on the key pressed, the request is routed to the concerned team
- Secondly, the customer support services are being delivered at a variety of service platforms including the toll free calling option, email, chat as well as via social media.
Inspite of all these initiatives, during peal time owing to millions of customers seeking for customer service concurrently, customers have to wait for long time on hold before getting processed. In order to prevent this inconvenience, customers have started moving towards third party service providers. Owing to comparatively less load, the team is able to provide best in class services which are more scalable in nature. The team caters to a plethora of service requests ranging from simple log in requests, password recovery requests, errors in sending and receiving mails, storage space accessibility issues, security breaches and many other issues.
Customers can get in touch with the team of experts any time during the day at their AOL Support Number Care Help Line number which is available 24 * 7, across the globe. Customers can feel free to contact the customer care help line service for any issues and queries pertaining to the account. Apart from the call option, the customers can also get in touch with them via emails where in these mails are browsed and scanned in a first come first served basis, and are addressed and tracked to closure. The customer care professionals are also available on chat based on their availability. They have an interactive social forum as well where in customers can interact with each other, share their problems and feedback which would help AOL grow further.